Solus LLC Privacy Policy


This Privacy Policy applies to the website at, and any other Solus-related site featuring a link to this Privacy Policy (the “Site”), and any mobile applications featuring a link to this Privacy Policy (the Applications”) which are owned and/or operated by Solus, LLC.

The Sites and Applications are collectively referred to as the “Solus Web Applications”. Solus is committed to protecting the privacy of its customers and visitors to our Solus Web Applications. This Privacy Policy explains the information Solus may collect when you use our Solus Web Application, how Solus may collect it and with whom Solus may share it, the choices you have regarding your information, and certain other matters related to our privacy practices. Except as otherwise discussed in this policy, this policy only addresses the use and disclosure of information we collect from you on our Solus Web Applications.

By using one of our Solus Web Applications or otherwise providing information to us online, you consent to the collection, processing, disclosure, and other use of your personal information as described in this Privacy Policy. If you do not grant this consent, you are not permitted to access our Solus Web Applications.

Please note this Privacy Policy does not apply to information collected through third-party websites or submitted to Solus through email or text message or offline.


Notification of Changes

Solus may change this Privacy Policy from time to time in response to changes in our practices, features of our Solus Web Applications, or applicable laws. If so, any such changes will be posted on this page and we will provide notification where required by applicable law to keep users informed of our information collection practices. We recommend that you review this page frequently so that you are aware of our latest policy. Your continued use of any of our Solus Web Applications shall constitute your acceptance of any such revised Privacy Policy.

Types of Information Collected

We collect various types of information that you provide to us as well as information we obtain from your use of the Solus Web Applications. In most cases, we will only obtain personally identifiable information if you provide it to us. Some of the types of personal information we collect include: (i) contact data (email, telephone, phone number, employer); (ii) demographic data (date of birth, gender, zip code); (iii) usage data about your online activity and technical information including potentially your browser type, operating system, webpages visited and IP address; and (iv) location data related to your location when accessing the Solus Web Applications.

How We Collect Information

Whether we collect certain types of information and how we process it depends on how you use and access the Solus Web Applications. Some information is collected automatically through the use of cookies and similar data collection tools. We collect information about you when you use the Solus Web Applications, contact us for help or information, or otherwise voluntarily provide your personal information. We may also collect information about you from our business partners and service providers. For example, our vendors and website platform, and hosting provider may collect and share information with us about you. We also automatically collect your usage data when you interact with the Solus Web Applications.

We, along with the service providers that help us provide the Solus Web Applications, use small text files called “cookies,” which are small computer files sent to or accessed from your web browser or your computer’s or tablet’s hard drive that contain information about your computers, such as a user ID, user settings, browsing history, and activities conducted while using the Solus Web Applications. Cookies are not themselves personally identifiable but may be linked to personal information that you provide to us through your interaction with the Solus Web Applications. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the lifetime of the cookie (i.e., when it expires), and a randomly generated unique number or similar identifier. We may also use other cookies and other data collection tools such as web beacons and server logs to help improve your experience with the Solus Web Applications.

The Solus Web Applications also may use data collection tools to collect information from the device used to access the Solus Web Applications, such as operating system type, browser type, domain, and other system settings, as well as the operating system used and the country and time zone in which the device is located.

Web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to manage and delete cookies, visit Some web browsers (including some mobile web browsers) provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejected them may prevent access to some features available through the Solus Web Applications.

How We Use Your Information

We may use the information we collect for any of the following purposes: to provide the Solus Web Applications to you; to operate, improve and personalize the products and services we offer, and to give each user a more personalized experience when interacting with us; for customer service, security, to detect fraud or illegal activities, or for archival and backup purposes in connection with the provision of the Solus Web Applications; to communicate with users; to better understand how users access and use the Solus Web Applications, for the purposes of trying to improve the Solus Web Applications and to respond to user preferences, including language and location customization, personalized help and instructions, or other responses to users’ usage of the Solus Web Applications; to help us develop our new products and services and improve our existing products and services; to enforce our terms of service or other applicable policies; and to assess the effectiveness and improve advertising and other promotional and marketing activities on or in connection with the Solus Web Applications.

Please also note that in order to provide users with a better experience and to improve the Solus Web Applications, information collected through the Solus Web Applications may be used in an aggregated or individualized manner.

How We Share and Disclose Your Information

We may share and disclose information as described at the time information is collected or as follows:

Marketing. We may occasionally share personal information with third parties in order to provide you with information or special offers in which we think you will be interested. We may also contact you directly with products and offerings in which you may be interested. We will only share sensitive personal information if you have given your opt-in consent.

To perform services. We may disclose personal information to third parties in order to perform services requested.

With third-party service providers performing services on our behalf. We share information, including personal information, with our service providers to perform the functions for which we engage them (such as hosting and data analyses). We may share information as needed to operate other services.

For legal purposes. We also may share information that we collect from users, as needed, to enforce our rights, protect our property or protect the rights, property, or safety of others, or as needed to support external auditing, compliance, and corporate governance functions. We will disclose personal information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share personal information as required to pursue available remedies or limit damages we may sustain.

In aggregated form. We may share personal information about you in an aggregated form – that is, in a statistical or summary form that does not include any personal identifiers – with third parties in order to discover and reveal trends about how users like you interact with our services.

During corporate changes. We may transfer information, including your personal information, in connection with a merger, sale, acquisition, or other change of ownership or control by or of us or any affiliated company. When one of these events occurs, we will use reasonable efforts to notify users before your information is transferred or becomes subject to a different privacy policy.

Information Storage and Security

We retain information as long as necessary and relevant for our operations. After it is no longer necessary for us to retain information, we dispose of it according to our data retention and deletion policies and practices.

We have implemented reasonable security measures to safeguard the security of all information collected through the Solus Web Applications. However, the security of information transmitted through the internet can never be guaranteed. We are not responsible for any inception or interruption of any communications through the internet or for changes to or losses of data.

Third-Party Websites and Collection

Our Solus Web Applications include links to third-party websites which are beyond our control. In addition, when you use certain features on our Solus Web Applications, you may be providing personal information directly to a third-party service provider, or you may visit other merchants or service providers through links on our Solus Web Applications who may collect and use your personal information. Third-party websites may send their own cookies to you, independently collect data, or solicit personal information and may or may not have their own published privacy policies. If you visit a website that is linked to our Sites, you should carefully review that site’s privacy policy before providing any personal information. This Privacy Policy does not apply to any information you submit to third-party websites, including, without limitation, any websites that may be integrated into our Site’s navigation, connected to our Site, or an Application by hypertext link or otherwise.

Privacy of Minors

Our Solus Web Applications are not intended for use by minors. We do not knowingly collect personally identifiable information from children under the age of 18. If we learn that a child has provided us with personal information, we will delete the child’s personal information (except as may be necessary for legal compliance) and remove the child from any mailing lists.

International Users

If you are accessing our Solus Web Applications from outside of the United States, by using any of our Solus Web Applications, you consent to the transfer of your information to the United States and the use, processing, and sharing of your personal information in accordance with this Privacy Policy.

EU User Consent and Data Subjects

We are headquartered in the United States. Your personal information may be accessed by us or transferred to us in the United States or to our affiliates, partners, merchants, or service providers who are located worldwide. If you are visiting our site from outside the United States, be aware that your information may be transferred to, stored, and processed in the United States where our servers are located, and our central database is operated. By using our site, you consent to any transfer of this information.

Any EU user not consenting to such uses of data and cookies by Solus should not use this website.

Release and Limitation of Liability

By providing us with any personally identifiable information, you expressly and unconditionally release and hold harmless Solus, LLC and its affiliates, owners, directors, officers, employees, and agents (collectively, the “Releasees”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personally identifiable information. In addition, while we take reasonable steps to prevent third-party companies from making unauthorized use of your personal information, we cannot be held be held liable for any injuries, loss, or damage of any kind arising from or in connection with the use and/or misuse of your collected personally-identifiable information by those third parties.

Your Rights

It is important to us that you are able to review the personal information we have about you and make corrections to it or delete it, as necessary. You may contact us by phone with questions or changes related to the personal information we may have about you, and also about this Privacy Policy and our privacy practices in general: (847) 965-8044.

Effective Date: August 12, 2021